Terms of Trade
We believe in providing great service and we take pride in our standards.
When you ask Smylie Plumbing & Gas Ltd to carry out work on your behalf, you agree to uphold your obligations under these terms of trade.
If you have any questions please contact us on 027 447 9953 or email
If you are unhappy with the work we provide, or have any problems or comments, please let us know immediately. We will do our best to fix any problems right away. If you do not give us feedback or if you delay payment, it makes it difficult for us to put things right.
We take pride in what we do and would love for you to use us again and tell your friends. You can be sure that we want you to get the outcome you are after, as much - if not more- than you do.
Labour
Labour is charged at an hourly rate by each technician.
Afterhours Call Out fee
We define our normal hours of business from 8.00am to 4.30pm Monday to Friday. Work done outside of these hours is subject to an afterhours call out fee at our discretion. A call out will incur a one off fee for the first hour, and normal labour hourly costs for any hours after that.
Travel fee
This charge is used to cover the cost of running the vehicles.
Additional travel to the work site
We allow up to 30 minutes travel time to your site. If we take longer than 30 minutes to travel to your job, the cost of this additional travel time may be charged to you.
Additional travel back to workshop
In some circumstances, if your property is located outside of normal travel routes, you may be charged for the time it takes for the tradespeople to travel back to the office/workshop. If it is more than 30 minutes, you may be charged for the extra time it takes the tradespeople to reach their destination.
After Hours Work
If, in the course of a job, you ask us to do work which falls outside of normal working hours, we will have to charge you additional fees. If it has been arranged as a call-out, call-out fees will be applied. If not, additional fees will be applied to cover the overtime rates.
Cancellations/Rescheduling Appointments
We are always happy to reschedule a job free of charge.
If you need to cancel your job, please provide us with at least 24 hours notice.
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Payment
Once your job is complete, you will be sent an invoice by email. Payment is due within14 days after date of invoice.
Progress Invoices
Progress invoices are claims for work done on site, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices.
As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason.
If for any reason work has paused on your job, you can request an invoice to settle the account by calling the office.
We reserve the right to stop work if progress payments have not been made.
Disputed Invoice
If you need to discuss any aspect of payment, please contact us immediately.
If you are dissatisfied with the invoice, it is your responsibility to contact us immediately.
Unpaid Accounts
If payment remains outstanding for over 21 days from the invoice due date a late fee of 10% may be added to your account at our discretion.
We reserve the right to charge 5% compounding interest on a monthly basis for overdue accounts.
Debt Collection costs may be added to invoices that remain outstanding for over 21 days from the due date.
All products & materials remain in the ownership of Smylie Plumbing & Gas until invoice has been paid in full.
Updated: 1 July, 2022
